Team D.I.R.A. provides ongoing assistance to the customer throughout the entire process of buying glass and materials for installation and replacement.

In particular, support is offered in the use of e-commerce for new customers, also accompanying each order to choose the right glass for your needs (including through identification of the vehicle using the license plate numbers and VIN ). Support is provided both via dedicated telephone number or email address assistenza@dira.it.

The group is able to handle even excess warehouse systems, designed to minimize transport costs and optimize the delivery times: the most frequently used glasses are transferred in advance to the warehouse requested and billed only in case of actual use. The service is also able to follow this kind of procedures, making the ratio of the D.I.R.A. and warehouses on the territory the closest possible.

The relationship of trust that is generated between the parties is the best result and the first objective achieved: D.I.R.A. considers customer experience, the ability to respond to their needs and the ability to provide assistance in times of need to be of fundamental importance.